The washing machine fills with water but does not wash

An automatic washing machine (hereinafter referred to as AMA) is a complex piece of household appliance that periodically needs repair. This can happen at the most inopportune moment; in simple terms, a malfunction takes owners by surprise. For example, some owners of washing equipment are faced with a situation where the washing machine takes in water but does not wash. However, there is no need to panic. You just need to determine the cause of the breakdown and take certain measures accordingly.

Possible causes of malfunction

There are several “symptoms” that the machine is not washing. The main situations can be described as follows:

there is water filling, but there is no subsequent rotation of the drum;
water enters the tank, then the water drains and the motor stops, sometimes the display shows an error;
The washer fills with water and then turns off.

Therefore, you need to carefully study what the reasons for this “behavior” of the machine are, and how to eliminate them so that the device continues to function.

Electric motor

Often it is enough to simply replace the motor brushes, although in some situations it is necessary to replace the entire part. In both cases, the part will have to be removed and then freed from the belt and sensors. You can remove the terminal on the brush using a screwdriver. You can remove the brush by using a plate. Similar actions are carried out with respect to the other brush. Next, the new brush is sent to the holder, pressed with a spring and secured.

Often the cause of a malfunction may be the lack of sufficient current for natural starting. In this case, you will need to replace the capacitor or rewind it. Sometimes the motor unit does not start due to overheating; in this case, water is collected, but washing is not. The reason is the launch of several washes in a row. Sometimes it’s enough to give the washer time to cool down.

If water is pouring in, but the drum does not rotate, there is no noise, then the problem is the combustion of the commutator motor. Along with this, the starting capacitor may also fail. On models equipped with a display, the corresponding lamp may light up. In any of these situations, a comprehensive engine repair or replacement will be required. The same goes for pumps that have stopped rotating.

Drum jammed

If the washer fills with water but the drum refuses to spin, the reason is usually that the program ended without spinning the laundry. Self-diagnosis traditionally consists of the following steps:

checking the load (the size of the washing machine load, which can be small or large, in any case, uniform distribution of clothes throughout the compartment is required to maintain balance; if it is absent, the control module will fail);
checking the belt (probably it has simply come off the engine, just open the door and turn the element by hand, free rotation and lack of resistance indicate it has fallen off);
checking the washing cycle (you need to select the standard cycle and activate the device, it should fill with water, as a result the drum will turn over, if it is idle, you can talk about the breakdown of the brushes or the control module).

If none of the above steps helps, you should contact a service center.

The heating element is faulty

If there is no water heating, this is due to a breakdown of the heating element. The fact is that for normal operation it is enough to use cold water, because the heating element subsequently provides it with a normal temperature. If the heating element fails, you will not be able to solve the problem yourself, especially if an error message appears on the display.

The heating element itself is located under the drum. First you need to disconnect the elements from the terminals, and then use a multimeter to carry out diagnostics. Probes are placed at the element terminals. If it is working, the value will be in the range of 20-25 Ohms.

An important role is played by checking the temperature sensor located near the heating element. It is pulled out and disconnected from the plug. The multimeter is then used again with the resistance set to a higher level. The sensor will display readings from 20 to 50 ohms. If the sensor is working properly, the readings will decrease when you touch it. After this, you need to make sure that there are no situations such as combustion or blocking.

Damage to the water level sensor

In this case, the washing machine draws water, and then immediately drains it and refuses to wash. If the washing machine model is equipped with a display, it may display a pressure switch error. In all these situations, we are talking about problems with the pressure switch tube, which can fly off or become clogged. It is often subject to various damages. Sometimes the pressure sampling chamber becomes dirty, or the sensor fails. The bottom line is that the SMA is not able to determine the volume of water inside, so it drains and the engine stops. To solve the problem you need to blow out the tube.

Control module

A defect on the circuit board may interfere with the motor as the drum rotates. Since the main problem lies in the electrical part, in this case it is impossible to do without the services of a competent technician. Only an experienced expert will carry out diagnostics and testing of this element using a stand. After all, it is impossible to understand what happened by sight, especially if there are no traces on the parts and paths. Even if they are available, soldering of the board will be required, and this process is long and painstaking, and a person without experience and skills simply cannot cope with it.

Bearing wear

The rotation of the drum during use of the washing machine is carried out using a bearing, which reduces friction. This indicates the importance of these elements. However, due to their regular getting wet, breakdown can occur quickly. If the washer makes too much noise, they are to blame!

Practice shows that all this happens after about 10 years of operation of the unit. It is also worth noting that excessive noise may be a sign of a broken pump or motor, as well as shock absorbers and belt. The problem occurs during the spin cycle.

Wiring fault

If, after drawing water, the drum suddenly stops, and the display appears blinking or completely fades, the reason may lie in a breakdown of the electrical wiring. You can find wires that have burned out through a visual inspection, accompanied by ringing the basic elements of the circuit. The same approach will prevent short circuits.

Drive belt is faulty

If the device is equipped with a direct drive, this malfunction cannot occur, because The belt is simply missing. If the drive is different, you should start self-diagnosis from this point, because it is the most common reason for the machine taking on water and not washing.

So what can actually happen to a belt? There are quite a lot of reasons. It often falls off during transportation or wears out due to prolonged maintenance and needs to be replaced. In all SMAs where belt transmission and front loading are provided, the belt is located at the rear of the body. If it is vertical, the element is located behind the lid on the side. When removing it, there are usually no problems; unscrewing all the bolts is enough.

If the belt falls off, it is simply pulled out of the housing and then carefully inspected for breakages and defects. If they are present, the element is replaced. To put on a new belt, you need to place it on the engine, pull it up and over the pulley, and then slide it all the way on.

As for other reasons for the lack of washing when drawing water, they can be described as follows:

the centrifuge is jammed if, for example, foreign objects appear between it and the tank in the form of a bolt, clamps, hose, accessories from things, etc.;
the main board is broken (the fault can be determined by visual inspection, detecting blackening of the contacts or their groups);
the pressure switch is out of order, it can overfill or underfill water, you just need to carry out diagnostics and repairs with replacement;
the impeller is clogged due to foreign objects getting inside;
the wiring has become unusable, in this case, after filling with water, the drum simply stands up and refuses to work;
work in semi-automatic mode;
penetration of air into the pump, failure to start certain modes.

These are not all the causes of breakdowns, but they are the main ones and deserve special attention.

Cleaning the filter

The very first thing to start with if the Indesit washing machine takes in water but does not wash, or there are other problems with the water supply, is checking the filter system. If it gets clogged, you don’t have to contact a professional; you can clean it yourself.

Steps:

Unscrew the drain hose.
We lower the end of the hose into the container so that the collected water drains.
Open the device structure section in the operating instructions for your model, and look for where the filter is located. The standard location is in the front of the machine, at the bottom, but it all depends on the manufacturer and design.
Remove the filter plug and clean it mechanically.
We install all the elements in the reverse order and conduct a test run.

Do-it-yourself troubleshooting

You can solve some problems on your own.

Replacing the heating element

When water is collected, the heating element is activated for heating. When the liquid reaches a certain temperature, the sensor responsible for starting the motor starts working. In the absence of heating, rotation does not begin. To get to this unit, you need to open the ACM panel at the back, in the lower area of the tank and the heating element will be located.

In order to remove the heating element, you need to unscrew the central nut, and then deepen the bolt by tapping it a little. You will need a flat head screwdriver to get it out. At the first stage, the scale layer is removed. If there are black spots, it is a breakdown and needs to be replaced. If they are not there, you need to turn on the tester for diagnostics.

There is a rubber gasket on the body of the element; there is a bolt in the center of it. When the nut is screwed on, the seal expands and falls into the tank. You need to insert it as carefully as possible. If you neglect this point, the drum will cling and the operation of the device will become incorrect.

Removing drum blockage

As noted, one of the first steps to take is to check the drum for mechanical blockages. Rotation may be impaired due to foreign objects getting between the tank and the drum. Only after removing them will the device be restored.

Troubleshooting drive belt problems

If the drive is direct, there is no belt in the device. For such machines, the action item in question is not relevant. As for the remaining units, it will be necessary to find the reasons for the lack of rotation of the drum, and this process should begin by checking the belt. If the device is equipped with a vertical loading system, the belt is located behind the side. In turn, in front-loading SMA it is present at the back.

The wall should be removed as easily as possible, without much difficulty. This can be done by unscrewing the mounting screws that hold the panel in place. A belt that has come off must be inspected as carefully as possible. If there are tears and abrasions on it, it is likely that it has come off. In this case, you cannot do without a replacement. To install the belt, you need to pull it onto the motor pulley, and then direct one part to the drum pulley.

Replacing motor brushes

A malfunction of the electric motor can also lead to a lack of washing. The most common problems in this case are situations such as wear of the brushes, lack of functioning of the starting capacitor, and overheating of the element in the event of a long wash the day before. To change the brushes yourself, you must follow the following algorithm:

Remove the motor and unscrew a few bolts.
Remove the belt and sensors.
Remove the terminal from the brush using a screwdriver.
Remove the carbon electrode by first unscrewing the bolts or releasing the spring. If the length of this element is less than one and a half centimeters, replacement is impossible. It is also important to take into account the coal and its ground end.
After this, the brush is taken out. The master must remember exactly where the coal was ground off. You can even take a photo for this.

It is important that the new brushes are suitable for the specific model of the unit. You can find out information about it from the markings presented on the case. Replacement of coals is carried out exclusively in pairs. That is, it is impossible to make sure that one brush is replaced, and the second remains worn out.

The next step involves cleaning the collector from dust particles and mechanical damage. To do this, you need to prepare sandpaper (it should be as fine as possible), and then apply it to the commutator and rotate the shaft.

Rotation should continue until the commutator surface is cleaned and polished. Next, the carbon elements are installed at the correct angle, as well as secured with screws. To complete the repair work, you will need to place the motor in the housing compartment and connect the sensors with the belt, and also close the cover.

The heating element is broken

When you add water to the washing machine, the heating element starts working - thus, the water heats up. When the water heats up to the required temperature, the sensor that drives the motor is activated. If the water is not heated, the sensor will not start working. In this case, an error should appear on the screen indicating problems with the heating element. To check the heater, you need to open the back cover of the washing machine. Sometimes this element may be located at the front, in which case it is necessary to open the front panel.

The heating element is mainly installed in the lower section of the tank, to which various wires are connected; they need to be disconnected. To remove the heating element, you need to unscrew the central nut. The protruding bolt must be pushed inside. After this, use a flat screwdriver to pry off the housing of the heating element and, using loosening, pull it out of the tank.

Initially, you will need to clean the heater from accumulated scale. If during the inspection of the heating element there are dark spots on it, then there is a high probability that there is a breakdown. In this case, the heater must be replaced with a new one. If there are no stains, then you can check it with a tester. For this purpose, you need to switch the device for measuring resistance. If the heating element is working properly, then the resistance will be 20–40 Ohms, and sometimes 60 Ohms. If the resistance is less than 20 ohms, this indicates a malfunction of the heater.

In what cases should you contact a specialist?

If all of the above items have been checked and there are no faults, the problem is likely affecting the control module. However, this fact does not always act as a reason for the lack of washing after starting the program and drawing water.

If the problem concerns an electronic board, only a professional can handle the task in question. Only he will determine the possibility of repair and its feasibility, and will also tell which parts urgently need replacement. Even if you have an understanding of the basics of electronics, it is not recommended to repair the device yourself, because... such “repairs” can lead to even more problems.

If a breakdown occurs suddenly and takes you by surprise, in most situations you can deal with it on your own, i.e. no need to call a technician. This will save money and nerves, because... Not every specialist does his job well. If the problem has been making itself known for a long time, and the machine finally breaks down, you need to contact a service center or call a specialist to your home.

Repairing the belt

In front-wheel drive cars there is no belt, so if you have just started diagnostics and you have a front-wheel drive device, you can safely dismiss this fault. In other options, it is the belt that is checked first, since its breaks often lead to the Indesit washing machine taking in water but not washing.

If problems arise with this particular part, it is possible that the tape has come off the pulley or has broken. There are several reasons for this:

incorrect transportation;
incorrect installation of the unit;
drum overload and imbalance;
bearing failure;
belt wear due to long use.

Where can I find the belt?

If you act consistently, then even a beginner will not have difficulty checking the integrity of the transmission tape:

If you have a front-loading machine, open the back cover of your Indesit washing machine.
If your machine is top-loading, the belt can be found by removing the side cover.

Important! To remove any of the housing covers, you simply need to unscrew the retaining bolts. If you find a belt that has come off:
First, the tape is removed and inspected for damage.
If they are present, it must be replaced.
If the belt is intact and just fell off, you can use it.

How to replace?

We put the belt on the motor.
Next, with one hand we pull the belt up, and with the other we put it on the pulley.
Then we turn the pulley and put the belt on completely.
Close the lid of the device, tighten the fasteners and check the serviceability by running a test wash.

Washing program failure

Your washing machine turns on but does not start the wash, washes for a long time, draws water but does not wash, freezes during the wash - there can be a great many reasons for the washing program not working correctly, and most of them mean a serious breakdown. Next we will talk about the most common problems.

A failure in the washing program can manifest itself in different ways: from a relatively harmless skipping of a spin cycle to a switch to modes that lead to damage to the laundry. In any case, if the machine does not wash as you told it to, this is a reason to urgently look into the problem.

First, try rebooting the control unit by pressing the power button and holding it in this position for several seconds. After a few minutes, try starting the wash again. If the machine does not respond to button presses, unplug the power cable from the socket and wait 10-15 minutes: sometimes with one-time failures of the control board, such a reboot helps.

If your model has a test mode or self-diagnosis, try to find out the error code using it before contacting the workshop. Also try to “drive” the machine in different washing modes: perhaps you missed something.

Most often our clients are concerned about the following problems:

The washing machine turns on but does not start washing
The washing machine turns on and then turns off immediately
The washing machine washes for longer than the specified time

Initial diagnosis

First, conduct an initial diagnosis on your own: often the causes of the problem are ridiculously trivial.

The washing machine may not turn on at all, for example, due to problems with the electrical wiring: possible reasons are described on the page “Indesit washing machine does not turn on”.

Just in case, make sure that the water supply tap is open: it also happens: maybe you temporarily closed it to perform some operation, but forgot to open it.

The machine may not wash due to problems with the drain: check if the drain filter is too clogged, make sure that the hoses are not pinched or cracked anywhere, find out if there are any problems with the drain in your house.

Modern washing machines are often equipped with numerous control functions that can block washing: more details in the next section.

Violation of operating rules

Modern washing machines are equipped with numerous functions that control every “sneeze” of the washing process: this, of course, is not so bad, but the more complex the equipment, the more often it breaks down. But even if everything is in order, you can somehow cause dissatisfaction with overly vigilant electronics. And no one has canceled simple forgetfulness.

Make sure the hatch door is closed tightly. If the machine has an electronic display, make sure the corresponding light is illuminated.

Check what program you currently have installed: maybe the previous one has already been completed, and you simply have not installed a new washing program. You may have selected the wrong wash mode, causing the machine to stop at some point in the program. Please read the instructions carefully again.

If the machine starts to wash, but suddenly stops, it is possible that the laundry weight limit sensor is triggered (if there is one, of course). Usually, in this case, a corresponding warning lights up on the electronic display, and you only have to unload the machine a little.

It often happens that during washing, laundry gets bunched up into a large lump in one part of the drum, which can lead to strong vibration: the washing machine with the corresponding control function simply stops and does not start spinning. Open the machine, and if this is the case, redistribute the laundry manually and run the laundry separately.

The protection may be triggered if water gets into the pan or if there are any other leaks.

No water supplied

Without water supply, the wash will not start: if the program started, you heard a slight hissing and crackling sound, after which the machine froze - it means it could not draw water and stopped the program. The reasons can be very different.

First, make sure the water supply tap is open. Then check the condition of the hoses: they should not be pinched anywhere and there should be no cracks or other visible damage. It is possible that your apartment has low water pressure: in this case, either the wash will take a very long time, or the program will not start at all.

The inlet valve could be broken, causing water to flow into the drum too slowly or not at all. The valve will have to be replaced. If your washing machine has a fill filter, over time it can become clogged and slow down the water flow: take it out, check it, and clean it if necessary.

Sometimes the water level sensor fails, which confuses the machine's electronic control system.

Problems with draining water

If the washing program freezes during the rinse or spin phase, there is a high probability that the reason is poor water drainage. The most obvious and simple solution is to clean the drain filter in the washing machine, which naturally becomes clogged with all sorts of debris over time. The drain hose and pipes inside the machine also become clogged - they also need to be cleaned: however, this operation is much more complicated than cleaning the drain filter. Just in case, also check the drain hose to ensure that it is not pinched anywhere and does not have cracks or other mechanical damage. After cleaning everything that is possible in the washing machine itself, check if there is a blockage in the drain: in this case, problems with drainage will be observed not only in the washing machine, but also in the bathroom, sink, and toilet.

If you notice that the washing machine takes in water and immediately drains it, the reason is most likely due to the incorrect connection of the washing machine to the sewer. If the drain hose is not raised to the correct level or a siphon is not installed, water may drain from the machine by gravity. To prevent this from happening, it is strongly recommended to use a siphon, and if this is not possible, raise the connection point of the drain hose to the sewer at least half a meter from the floor.

The water level sensor (pressure switch) may break, which misleads the electronics of the machine: the control unit will not know that there is enough water in the drum, it will continue to accumulate indefinitely, and its excess will be drained.

The most unpleasant thing that can happen is a breakdown of the drain pump, which usually happens because it is clogged. The pump needs to be cleaned or replaced. In any case, this is a job for a qualified specialist.

How to identify the problem yourself

There are simple and uncomplicated issues that you can identify and try to correct yourself. You yourself can:

If you have a tester, you can check the heating element (heating element) and the engine. If strong sparking is visually noticeable, the brushes will need to be replaced. When purchasing them, you need to consider the type of motor of your washing machine.

If you don’t know what happened to the machine or why it doesn’t work, then the smartest thing to do would be to contact a service center.

To prevent breakdowns of this kind, all you need to do is:

do not overload the drum with laundry,
install overcurrent protection,
use a filter, because many people know what water is best to wash in and what consequences can result from neglecting this fact.